GENERAL QUESTIONS

 

How do i place my order? 

Simply choose the style you wanted on the product page then click the “Add To Cart” button and follow the system instructions to complete your order.

We’ll prepare your order and update the logistics when shipping after we received your order.

 

How long will it take to ship my order?

Orders typically ship within 1 to 3 business days. For international orders, transit will take an additional 1 to 2 weeks.

 

Why my tracking number isn’t working?

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system.

If the tracking number is still not working within a few days, please contact our customer service and we will check for you.

 

How can i get help with a late order?

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks. The logistics time is 15 business days.

If your order has not arrived after 15 business days, please feel free to contact our team, we are happy to assist.

 

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

 

When will my card be charged?

Just after your order has been successfully placed.

 

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

ORDER AND PAYMENT

 

What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order – just contact us as soon as possible with your order number, email address, and your desired changes.

Please note that changes/cancellations to orders will only be accepted before an order is put into production.

For Made-to-Order Personalized Products, we recommend that it is best not to change or cancel the order once your items have been put into production. This would mean that the designing and shaping have started. To cancel or change it, would mean a charge of $9 customization fee per item, because the item is made to order and can no longer be sold as new.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy here if you have other questions regarding this subject.

 

What payment options are available?

We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

 

SHIPPING & DELIVERY

 

How long does it take to receive my product?

Typically, it takes about 3-5 days for personalized products to be produced and then the order will be prepared for packaging & shipping. Once shipped, USPS will deliver continental US orders in 7-9 business days.

International shipping times vary based on the destination.

Please note that during the holidays our production time may vary.

 

Can i change the destination country on my order? 

After placing your order, you may not change your shipping from domestic to international and vice versa.

 

How much is shipping?

Shipping rates vary according to the product ordered and the shipping method you choose, as follows:

 

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

 

Note

If we were unable to resolve your questions here, please contact us at or scroll down and fill out our Contact Form. Our team will be in touch as soon as possible.

If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you better.